FREQUENTLY ASKED QUESTIONS
Purchasing & Sending
Are there any fees associated with the purchase of an eGift Card?
No. You will only be charged the face value of the eGift Card. There are no other fees associated with an eGift Card.
Can I change the value of an eGift Card after I've paid for it?
No, not at this time.
What payment methods do you accept?
You may use your Belk Rewards Card, Belk Rewards MasterCard, VISA, MasterCard, American Express, Discover or PayPal to pay for an eGift Card.
When will I be charged for my purchase?
You will be charged at the time of purchase. This purchase will appear on your credit/debit card statement as BELK CS EGIFT CARD.
When is my PayPal account charged for my purchase?
Your PayPal account is charged at the time of purchase.
Can I buy an eGift Card for myself?
Yes. To do so, go to the "Email" tab underneath "How would you like to deliver your eGift Card?" On this tab, enter your name in the "Recipient Name" field and your email address in the "Recipient Email" field. Complete the transaction normally. When you receive your eGift Card email, follow the instructions in the email to retrieve and redeem your eGift Card.
I want a printed eGift Card to present to someone as a gift. How do I do this?
Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it. To do this, go to the "Print" tab underneath "How would you like to deliver your eGift Card?". On this tab, enter your email address in the "Your Email" field. Enter your recipient's name and your personal message on the eGift Card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
Can I send multiple eGift Cards to two (or more) different people who share an email address?
Yes. If you send separate gift cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from Belk" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGift Card from Belk."
What if I entered the wrong email address for the recipient?
You can update the email address and resend the eGift Card through our customer support page.
Receiving & Redeeming
What exactly does the recipient receive when I send an eGift Card?
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card. Sometimes, special offers and promotions are listed on the page.
When is the eGift Card sent to the recipient?
The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase.
Where can I use my eGift Card?
You can use your eGift Card online at Belk.com or at any Belk location. Acceptance of this card constitutes acceptance of the terms and conditions, which may change at any time.
Do I need a special printer? Do I need to print color?
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
When does my eGift Card expire?
There is no expiration date on your eGift Card.
Where can I check my eGift Card balance?
You can click here or call 1-800-474-6102 to check your eGift Card balance.
Can I reload my eGift Card after I've spent the full value?
No, not at this time.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support by clicking here, calling 1-866-747-6617 or sending an email to firstname.lastname@example.org.
How do you prevent the email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. However, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for three days after delivery, you will receive a message with options for resolving the issue.
How do I know the recipient received the eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for three days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support by clicking here, calling 1-866-747-6617 or sending an email to email@example.com with the order number from the order confirmation email you received. We will be able to tell you if the recipient has viewed their eGift Card.
What if I lose my eGift Card?
Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Support immediately by clicking here, calling 1-866-747-6617 or sending an email to firstname.lastname@example.org.
What if someone makes a copy of my printed eGift Card?
Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately by clicking here, calling 1-866-747-6617 or sending an email to email@example.com.
Who is CashStar?
CashStar is a Maine-based company specializing in eGift Cards that allows consumers and businesses to securely send gift cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
Belk eGift Card, powered by CashStar.